Jill Atkinson of the bureau tells us many times consumers aren't aware of who they're dealing with and aren't satisfied with the service they received. She says the first thing you can do to avoid getting into a similar situation is to simply ask around. Get recommendations from friends and family and also check with the Maritime BBB to see if they've had any complaints.
Atkinson adds you should ask a lot of questions especially if your pet has health or behavioural issues and make sure to get a contract in writing so you know exactly what you're getting into.
