Horizon Health Network President and CEO John McGarry says over the 15 to 20 years with more regionalization they have distanced themselves from patients and communities.
He says they want people to give them a call and they'll sit down with them and talk about their experience. He adds they are not looking for a blow by blow of there event in the hospital but the overall experience.
McGarry says they will inform the board about their progress and try and institute some of the common themes were are hearing about.
He adds they are looking at everything from the admission process, the care received to parking.
To contact Horizon Health to get involved, call 1-855-661-0661.
